INTEGRATED VOICE RESPONSE

Integrated Voice Response (IVR)
CTI CLOUD is pleased to offer to develop an affordable VBVoice IVR with integration to a Mitel Business platform. Utilizing state-of-the-art IVR VBVoice technology, it can benefit any kind of business in any industry. VBVoice allows your company to streamline internal processes, providing better customer care as well as increased revenue. Strike the right balance between automation and live agents for exceptional caller experiences.
Let CTI Cloud Develop an Affordable VBVoice IVR Application
Taking Your Business to the Highest Level of Efficiency!
THINK OF THE POSSIBILITIES
  • Auto Attendants
  • Automated Directory Assistance
  • Automatic Speech Recognition (ASR)
  • Gift Card Activation
  • Market Research & Polling
  • Patient Notification
  • Self-Service
  • VoIP IVR
  • Unique Inquiries Handled
  • Lower Costs
  • CTI Cloud Disaster Recovery
  • Auto & Emergency Notifications
  • Automated Payment Processing
  • Inbound IVR
  • Outbound IVR
  • Text-to-Speech (TTS)
  • Voice Verification
  • 24/7/365 Availability
  • Fast Resolution to Routine Inquiries
  • Complex Issue Resolution
  • PCI-DSS Compliant
  • HIPPA Compliant
GENERAL BUSINESS IVR
  • Direct business customers to the appropriate extension based on selections made by the caller.
  • Replace or help human operators by greeting the caller with a welcome message and route the call to the right destination. Auto-attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD)
  • Help businesses selling post-paid products and services, call overdue accounts and remind them that their bill payment is late.
  • Simplify incoming call procedures and save money in overhead costs. CTI Cloud’s VBVoice helps your business become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Leverage IVR solutions to enable remote vendors, stores and employees to report inventory and sales information from any wireless phone.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.
HEALTHCARE IVR
  • Direct healthcare customers to a voice-driven auto-attendant routing calls to the appropriate extension based on selections made by the caller.
  • Replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD).
  • Simplify incoming call procedures and save money in overhead costs. CTI Cloud’s VBVoice helps your business become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Deliver time-critical information via outbound calls to any desk or wireless phone. A VBVoice solution can be used to inform and remind patients of appointments, schedule openings and medication requirements.
  • Provide an option to contact someone from your medical staff by pressing a touch phone response in which case the dialer will transfer the call.
  • IVR is increasingly being used as a method to manage clinical drug trials as it reduces the costs involved with clinical trials and shortens the time necessary to bring the drug to market.
  • HIPAA compliance.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.
INSURANCE IVR
  • Direct insurance customers to a voice-driven auto-attendant routing calls to the appropriate extension based on selections made by the caller.
  • Replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD).
  • Remind customers bills are due. Based on the CMS data, insurance companies can use CTI Cloud’s IVR solution to call remind customers that their payment is overdue.
  • Notify customers of important matters such as their claim status or pay-out.
  • VBVoice will simplify incoming phone call procedures and save money in overhead. Customers become more productive by letting the phone system provide callers with information thereby allowing them to perform routine tasks such as address changes.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.
RETAIL & E-COMMERCE
  • Direct retail and e-commerce customers to a voice-driven auto-attendant routing calls to the appropriate extension based on selections made by the caller.
  • Replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD).
  • Remind customers bills are due. A solution developed with CTI Cloud’s VBVoice can help retailers selling post-paid products and services, call overdue accounts reminding them that their payment is due.
  • Enable the quick delivery of time-critical information to customers and employees located anywhere at any time. Time-sensitive information includes sales announcements, holiday hours and employee scheduling changes.
  • Simplify incoming call procedures and save money in overhead costs. Your VBVoice IVR helps your customers become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Survey IVRs developed with VBVoice are a simple and cost-effective way for retailers to automatically survey customers by phone after sales transactions. Respondents can either dial in to complete the surveys or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response.
  • Leverage IVR solutions to enable remote vendors, stores and employees to report inventory and sales information from any wireless phone.
  • Utilize a self-service VBVoice IVR to allow callers to access information such as store location, hours and order status. It is easily 200 to 300 percent more expensive to have a live agent handle a call than an IVR. It typically costs 25 cents or less for an IVR interaction versus $5 to $7 for an agent.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.
BANKING IVR
  • Direct banking clients utilizing voice-driven auto-attendant to the appropriate extension based on selections made by the caller.
  • Replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD).
  • Allow callers to pay their bills from any telephone, 24 hours a day, seven days a week.
  • Credit card processing and activation.
  • Loan and credit applications.
  • Callers can access information such as branch and operational hours.
  • Simplify incoming phone call procedures and save money in overhead costs.
  • A CTI Cloud VBVoice IVR helps your customers become more productive by letting the phone system gather caller information and allows the customer to retrieve banking information. A self-service IVR also allows the caller to perform day-to-day banking functions such as transferring funds and requesting an updated balance.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.
TRANSPORTATION IVR
  • Direct transportation customers to a voice-driven auto-attendant routing calls to the appropriate extension based on selections made by the caller.
  • Replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD).
  • Deliver time-critical information to customers and employees located anywhere at any time. CTI Cloud’s VBVoice enables the delivery of time-sensitive information such as weather delays and scheduling changes.
  • VBVoice helps transportation providers instantly become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Survey IVRs developed with VBVoice are a simple and cost-effective way for retailers to automatically survey customers by phone after sales transactions. Respondents can either dial in to complete the surveys or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.
GOVERNMENT IVR
  • Government offices at all levels have begun to utilize IVR applications to communicate with their residents and employees. They have begun to use a voice-driven CTI Cloud VBVoice auto-attendant to direct caller with a welcome message and routing the call to the right destination. Auto attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD).
  • VBVoice makes it easy to collect license fees, taxes and unpaid tickets.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.
TRAVEL & TOURISM IVR
  • Direct Travel and Tourism customers to a voice-driven auto-attendant routing calls to the appropriate extension based on selections made by the caller.
  • Replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with several call management functions, for example an automatic call distributor (ACD).
  • Deliver time-critical information to customers and employees located anywhere at any time. CTI Cloud’s VBVoice enables the delivery of time-sensitive information such as weather delays and scheduling changes.
  • VBVoice helps travel and tourism providers instantly become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Survey IVRs developed with VBVoice are a simple and cost-effective way for retailers to automatically survey customers by phone after sales transactions. Respondents can either dial in to complete the surveys or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response.
  • The Language Control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German or any user-defined language. System prompts are included for the built-in languages.